FAQ

General Terms and Conditions

1. Scope

1.1 These general terms and conditions of sale are effective from 1 October 2012 and apply to any registration for training activities provided by HighFive in return for payment, unless otherwise provided by legal or decree provisions or by explicit, written agreement with the customer.
1.2 Registering for training or any education activity implies acceptance of these terms and conditions of sale, even if they should conflict with the customer’s own general or specific conditions of purchase. These are only binding on HighFive if they have been expressly agreed in writing by HighFive.
1.3 The seller reserves the right to modify the general terms and conditions of sale without personally informing the customer, who will not be entitled to compensation. Existing sales agreements are subject to the general terms and conditions of sale applicable at the time of sales.
1.4 These general terms and conditions of sale are available on the HighFive website and can be obtained upon request.

2. Definitions

2.1 The term “customer” shall mean: natural persons or legal persons (on behalf of a natural person) registering for a training activity.
2.2 The term “provider” or “seller” or “HighFive” shall mean: the organizer of training or an educational activity, either an individual representative, or the HighFive department / unit / company organizing the event.
2.3 The term “training (activities)” refers to a range of training programs for professionals. These activities may include lectures, workshops, seminars, training programs, etc. A description of the training programs can be found on the HighFive website.
2.4 The terms “registration” and “order” shall have the same meaning.

3. Details of the provider:

HighFive
Meyers Sourcing Services
Van Langenhovestraat, 121
9200 Dendermonde

Tel: +32 52 481434

Belgian VAT number: 0 863 860 620
IBAN BE05 7370 1144 9275 – BIC KRED BE BB
HRD 75984

4. Registration

4.1 Customers can register by email, online or by (purchase) order form (sent by mail or email). It is not possible to register by phone.
4.2 The customer can register until 14 calendar days before the start of the training activity. After this date, registrations may be refused.
4.3 By registering, the customer accepts these general terms and conditions of sale.

5. Cancellation of registration

5.1 Registrations can only be changed or cancelled in writing (by regular or registered letter, or by email).
5.2 If the Customer informs HighFive more than two weeks before the start of the training programme it is possible to:

  • Cancel the registration (A full refund of the amount paid will be executed).
  • Postpone the registration to another date (This is free of charge.).
  • Register another colleague from the same company to attend (This is free of charge).

5.3 If the Customer cancels less than 14 days before the start of the training, HighFive can:
Register another colleague from the same company to attend (This is free of charge). No refund will be possible.

6. Course fees and payment

6.1 Fees for training activities are set by HighFive and indicated on the website. Training fees may be changed at any time without notice. If participants have already registered, however, they will be charged the fee applicable at the time of registration.
6.2 The customer will receive an invoice from HighFive prior to payment of the fees. Invoices must be paid by transfer of the amount due to HighFive bank account including the reference indicated on the invoice: invoice date and number.
6.3 Invoices issued by HighFive are payable within 30 days of the invoice date, unless other terms of payment are specified on the invoice. In the event of failure to pay the invoice by the due date, an interest of 10% per year will be payable.
6.4 In the event of non-payment of an invoice by the due date, HighFive will be entitled to demand immediate payment of the customer’s outstanding invoices, even those not yet due, regardless of agreed terms of payment.
6.5 Unconditional payment of part of the invoiced amount will constitute acceptance of the invoice.

7. Alteration or cancellation by HighFive

7.1 HighFive is entitled to cancel (a) registration(s) made by the customer for reasons of force majeure (including insufficient registrations or unavailability of the teacher(s)) without liability to compensation other than a full refund of any fees paid.
7.2 If the provider alters the time, date, venue or lecturer(s) of the training event, the customer can cancel his registration free of charge, with a full refund of any fees paid but without entitlement to compensation.

8. Intellectual property rights

Registration for or participation in a training activity does not grant the customer the right to copy or disseminate the content or format of this training.

9. Exclusive competence – applicable legislation

9.1 Any dispute regarding the validity, interpretation or implementation of sales agreements or the present general terms and conditions of sale falls under the exclusive jurisdiction of the courts of the judicial district of Dendermonde. These courts are expressly recognized and accepted by the customer and by the seller as having exclusive jurisdiction.
9.2 In the event of any dispute between the customer and the provider, Belgian law shall apply.

10. Privacy

The provider agrees to comply with the Act of 8 December 1992 on the protection of privacy in relation to the processing of personal data.

Download HighFive GTC’s here

You will receive a confirmation by email, along with some documents if needed for the training.

In case the training programme is already fully subscribed, we will quickly call or e-mail you to discuss a suitable alternative.

In case you didn’t receive a confirmation email, please do not hesitate to call us on +32 52 481434.

You will find the starting and finishing times with all the practical information for your training programme. You are expected half an hour before the start of the training for the registration and welcome. We always schedule a coffee break during the morning and afternoon sessions, and you will be provided with lunch.

Unless otherwise stated, these are the standard hours for full day events:
08:30 Welcome
09:00 Start of the programme
10:30 Coffee Break (30 min)
12:30 Lunch
13:30 Start of the programme
15:00 Coffee Break (30 min)
17:00 End of the programme
17:00 Networking drink

Unless otherwise stated, these are the standard hours for evening events:
18:30 Welcome
19:00 Start of the programme
22:00 End of the programme

After registration you will receive a confirmation email with an invoice attached. All our invoices are payable upon receipt or at the latest before the start of the training programme to the following account:
BE IBAN BE05 7370 1144 9275 – BIC KRED BE BB
Do not forget to mention the invoice date and number.

If you didn’t receive an invoice, please contact us at +32 52 481434 or by email: info@teamhi5.com

HighFive can arrange to organize any training in your own company. If you want more than 3 people to participate in a training programme, an in-house training may be more advantageous.

You can choose to have a standard training, customize a standard training to your own templates, or use our training configurator to compose your own programme. You can also ask us to use your standard processes and templates to train your people.

We also provide different types of coaching. We can perform assessments, set up training plans and development plans, or consulting.

Do not hesitate to contact us on +32 52 471434 or info@teamhi5.com for more information.

For most programmes no prerequisites are required, unless stated in the course description. In case of doubt, do not hesitate to contact us on +32 52 471434 or info@teamhi5.com

No, HighFive cannot offer Bachelor or Master Degrees.
Nevertheless, the reputation and quality of HighFive training programmes guarantee that your certificate is a valuable proof that you will be a true Professional in your job.

Click the “unsubscribe” button that is at the bottom of every email that we send. Our system will automatically delete your email address from our mailing list.

Alternatively, you can give us a phone call at +32 52 481434 or send us an email at info@teamhi5.com

The best way to register is by going to our website: Surf to the training programme of your choice and click on ‘register’.

You can also register by email to info@teamhi5.com

Always mention the name, position and e-mail address of the participants, and the title and date of the programme. If we need to mention a PO-number or any other information on the invoice, please mention this in the “Comments”-field.

We cannot accept phone registrations.

Maybe you have registered but are unable to attend to the training programme.

If you inform us more than two weeks before the start of the training programme that you can’t attend, we can:

  • Cancel your registration (You will receive a full refund of the amount paid.).
  • Postpone your registration to another date (This is free of charge.).
  • Register one of your colleagues to attend in your place (This is free of charge).

Give us a call on +32 52 481434 or send an email to info@teamhi5.com and we will take care of the change.

If you cancel less than 14 days before the start of the training, we can:

  • Register one of your colleagues to attend in your place (This is free of charge).

Unfortunately we cannot cancel or postpone registrations when we are informed this late, because all the necessary arrangements already have been taken. No refund will be possible.

You will find the location with all the practical information for your training programme. A detailed route description will be sent to you with the confirmation email.

Give us a phone call at +32 52 481434 or send us an email at info@teamhi5.com

No, we never ask participants to buy books. All training material will be provided by us, and will be included in the registration fee.

No, handouts are only provided to participants.

Yes, there are.

A discount of 15% will be applied if you register to more than 1 training within 1 year. The discount will be applied to every fee for every training to which you enrol within 12 months from the 1st one. Do not forget to mention the name and date of the other training programme to which you enrolled earlier in the “comments”-field during registration.

A discount of 15% will be applied to the total registration fee if you enrol with 1 or 2 colleagues from the same company. Do not forget to mention the names of the colleagues from your company in the “comments”-field during registration.

A discount of 20% will be applied to the total registration fee if you enrol with more than 2 colleagues from the same company. Do not forget to mention the names of the colleagues from your company in the “comments”-field during registration.

If you have special requirements for lunch, such as vegetarian meals, or gluten free meals, we will do our best to serve you as good as possible.

Do not forget to mention this in the “comments” field during your registration.

Alternatively, you can give us a phone call at +32 52 481434 or send us an email at info@teamhi5.com